Privacy Policy

Coach Kiana LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit www.coachkiana.com (the "Site"), which is powered by Wix.

By using our Site, you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue use of our Site.

1. Information We Collect

We collect different types of information when you interact with our Site, including:

A. Information You Provide to Us

When you sign up, purchase services, or contact us, you may provide:

Name
Email address
Phone number
Billing/shipping address (if applicable)
Payment details (processed securely through third-party providers like Wix Payments, PayPal, or Stripe)
Information you submit via contact forms, surveys, or booking requests

B. Automatically Collected Information

When you visit our Site, Wix and third-party services automatically collect data such as:

IP address
Device and browser type
Operating system
Geolocation data (if enabled on your device)
Pages visited, time spent, and interactions on the Site
Cookies and tracking technologies (see Section 6 for details)

C. Information from Third-Party Services

If you interact with our social media pages or third-party tools (e.g., Google Analytics, Facebook Pixel), they may provide us with data about you.

2. Legal Basis for Processing Data (GDPR Compliance)

If you are in the European Economic Area (EEA) or the United Kingdom, we process your personal data based on:

Your consent (e.g., subscribing to emails)
Contractual necessity (e.g., processing payments, providing services)
Legal obligations (e.g., tax reporting)
Legitimate interests (e.g., fraud prevention, website improvements)

3. How We Use Your Information

We use the collected data for purposes including:

Providing and improving our services (e.g., booking classes, fitness consultations)
Processing transactions and payments securely
Sending important updates, newsletters, and marketing emails (you can opt-out anytime)
Personalizing your experience on our Site
Ensuring website security and fraud prevention
Analyzing traffic and user behavior to improve our offerings

4. How We Share Your Information

We do not sell your personal information. However, we may share it with:

Service providers (e.g., Wix, payment processors, email marketing services)
Analytics and advertising tools (e.g., Google Analytics, Facebook Pixel)
Legal authorities if required by law
Business transfers (if we merge, sell, or restructure our company)

5. Data Retention & Security

We take reasonable security measures to protect your data, including Wix's built-in protections against unauthorized access.

We retain personal data only as long as necessary for business, legal, or tax purposes.
You can request deletion of your data at any time.

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience and analyze traffic. Cookies may be used for:

Essential site functions (e.g., login, security)
Performance & analytics (e.g., understanding visitor trends)
Marketing & advertising (e.g., showing relevant ads on other platforms)

Managing Cookies

You can control cookies through your browser settings. Disabling cookies may affect Site functionality.

7. Your Rights & Choices

Depending on your location, you may have the following rights regarding your data:

For Residents of the EEA, UK, or GDPR-Regulated Regions:

You may have the right to:

Access your data (request a copy of what we store)
Request correction or deletion of inaccurate data
Withdraw consent (unsubscribe from emails, disable tracking)
Object to data processing (e.g., opt out of personalized ads)
Request data portability (receive your data in a structured format)

To exercise these rights, contact us at info@coachkiana.com.

For California Residents (CCPA Rights):

If you are a California resident, you may have the right to:

Know what personal data we collect
Request deletion of your data
Opt out of data selling (we do not sell data)

To make a CCPA request, email info@coachkiana.com with the subject line "CCPA Request".

8. Children’s Privacy

Our Site is not intended for individuals under the age of 13 (or 16 in some regions). We do not knowingly collect data from minors. If you believe we have collected such data, please contact us for removal.

9. Third-Party Links & Services

Our Site may contain links to third-party websites (e.g., social media, external resources). We are not responsible for their privacy practices, and you should review their policies separately.

10. Data Breach Notification

In the unlikely event of a data breach that affects your personal information, we will notify you promptly via email and/or a notice on our Site, as required by law.

11. International Data Transfers

If you access our Site from outside the United States, your data may be transferred to and processed in the U.S. By using our Site, you consent to this transfer.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted with the updated date at the top. Continued use of our Site after changes means you accept the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or your data, contact us at:

Email: info@coachkiana.com

Effective Date: 01/01/2025

Last Updated: 03/05/2025